Why does GROOOOOOOOW® exist?

After many years working for some of the world’s leading brand consultancies, I have finally come to the conclusion that I have become a ‘Trusted Advisor’ to the executives I advise and/or coach not because I am part of a large organisation, but because I have always put a trusting relationship at the centre of what I do.

My aim here is to understand the essence of the person you are. Understanding what is important to you and what really matters – in relation to your different roles as a manager, colleague or partner. And to find realisable answers to the challenges that arise. Answers that ultimately make a real difference.

As a consultant and coach in today’s increasingly complex world, it is often more important and valuable to ask the right questions – instead of thinking that you already know all the best answers.

In my opinion, the world needs a new, much more collaborative approach to ‘’consulting‘’ – and that’s exactly what I offer my clients.

Seen a lot, experienced a lot, achieved a lot

I offer almost 30 years of professional experience in all areas of strategy development, brand management, customer experience, innovation, digitalisation, organisational development and coaching – including many years building and managing offices for some of the world’s leading brand and strategy consultants.

During this time, I have developed into a trusted advisor for board members and experienced managers, but also for junior brand, marketing and project managers. Because I believe that you have to earn the trust and respect of everyone in an organisation in order to achieve the best possible results and sustainable change.

What drives me throughout my life is curiosity. Over the years, I have acquired a comprehensive understanding and extensive experience in a wide range of sectors and industries. However, the focus of my work is always to help companies, organisations and individuals answer three central questions:

1. Who they want to be.
Putting their customers at the centre of everything they do (purpose & business model) and making them a unique promise (brand) – based on a human-centric approach.

2. How they want to work together.
To bring their purpose to life every day and create an organisation where people enjoy working together to do their best and achieve great things (organisational development & coaching).

3. How they want to fulfil their promise.
To design the experience along the customer journey in such a way that the entire organisation and all employees deliver on the value proposition as uniquely and consistently as possible across all touchpoints (customer experience).

Never stand still

How I continuously develop my competences in key areas:
MIT | Massachusetts Institute of Technology

MIT | Massachusetts Institute of Technology

2024-25

Expanding and deepening my competences and practical experience around Theory U by Klaus-Otto Scharmer as a change management and transformation tool by participating in the u-lab (8-month online course).

Metaforum Summer Academy

Metaforum Summer Academy

2024

Expanding my skills and practical experience in the field of systemic constellations based on the synergy model of tetrahedral intelligences by Dr Hans Hein.

artop | Institut an der Humboldt Universität Berlin

artop | Institut an der Humboldt Universität Berlin

2023-24

Expanding my skills and practical experience in systemic coaching through an integrative, 9-month intensive course focussing on individual development and personal growth.

Metaforum Summer Academy

Metaforum Summer Academy

2023

Basic understanding and initial practical experience with Generative Trance for coaching and therapy via an intensive course with Dr Stephen Gilligan, who has already worked with and for Milton H. Erickson.

artop | Institut an der Humboldt Universität Berlin

artop | Institut an der Humboldt Universität Berlin

2020-22

Expanding my skills and practical experience in the areas of transformation, change management and organisational development through 20 months of further training as a systemic organisational consultant (including supervision and practical projects).

Metaforum Summer Academy

Metaforum Summer Academy

2022

Basic understanding and initial practical experience with hypno-systemic concepts for coaching and therapeutic contexts in an intensive course with Grand Master Dr Gunther Schmidt.

artop | Institut an der Humboldt Universität Berlin

artop | Institut an der Humboldt Universität Berlin

2020

Extending my skills in relation to systemic coaching & individual counselling including psychodynamics of the counselling relationship, relationship design as well as impact factors and techniques of person-centred counselling.

CXPA | Customer Experience Professional Association

CXPA | Customer Experience Professional Association

2020

A good refresher for all my CX skills, by completing the very comprehensive and in-depth Certified Customer Experience Professional certification after 20 years of practical experience.

University of Virginia | Darden School of Business

University of Virginia | Darden School of Business

2019

Expanding my digital transformation skills through a course at the Darden School of Business – in collaboration with the Boston Consulting Group.

University of Helsinki | Business School

University of Helsinki | Business School

2018

A first immersion into the world of Artificial Intelligence & Machine Learning, and its possible fields of application in companies via a course at the University of Helsinki.

My professional journey to date

How I gained my experience – in terms of expertise, as a human being, and as a business leader and manager:
Prophet

Prophet

2013 - 2016

Partner
Practice Leader Customer Experience (EMEA)
Member of the European Board
Berlin

Landor Associates (WPP)

Landor Associates (WPP)

2008 - 2013

Managing Director
CEO for Central & Eastern Europe

Member of the European Board
Hamburg & Moscow

Interbrand (Omnicom)

Interbrand (Omnicom)

2007 - 2008

Deputy Managing Director
Brand Management Director

Member of the Management Teams
Cologne, Munich, Hamburg & Zurich

Henrion Ludlow Schmidt (DE)

Henrion Ludlow Schmidt (DE)

2001 - 2007

Principal & Managing Partner
Hamburg

Henrion Ludlow Schmidt (UK)

Henrion Ludlow Schmidt (UK)

1998 – 2001

Executive Consultant & Head of Consultancy
London

Springer & Jacoby Advertising

Springer & Jacoby Advertising

1996 – 1998

Strategic Planner
Hamburg

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